This Privacy Policy applies between you, the User of this Website and Stapleton's the owner of this Website. Stapleton's takes the privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of this Website.
This Privacy Policy should be read alongside, and in addition to, the Terms and Conditions, which can be found here.
1. In this Privacy Policy, the following definitions are used:
| Data | Collectively all information that you submit to Stapleton’s via the Website. This definition incorporates, where applicable the definitions provided in Data Protection Laws; |
| Cookies | A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies). |
| Data Protection Laws (i.e. GDPR) | Any applicable law relating to the processing of personal Data, including but not limited to the General Data Protection Regulation (GDPR) (EU) 2016/679, Data Protection Act 2018. |
| Stapleton’s | Stapleton’s Tyre Services Limited (Stapleton's) is a company incorporated in England and Wales with a Company House registration: 00332098 Information Commissioners Office registration: Z6631562 Whose registered office is: Fourth Avenue, Letchworth Garden City, Hertfordshire, SG6 2HU. |
| UK and EU Cookie Law | The Privacy and Electronic Communications Regulation 2003 (Regulation 6 specifically) as amended by the Privacy and Electronic Communications Regulation 2011 and subsequent applicable Cookie related laws. |
| User or You | Any third party who access the Website and is not either:
|
| Website | The Website that you are currently using, and any sub-domains of this site unless expressly excluded by their own terms and conditions. |
| Landing Page | A landing page is a web page that appears when a visitor clicks on a PC ad or a search engine result link. |
| Marketing Channels | Consent for Marketing via the following channels: Email, post, telephone, text (SMS) |
2. In this Privacy Policy, unless the context requires a different interpretation:
3. This Privacy Policy applies only to the actions of Stapleton's and Users with respect to this Website. It does not extend to any Websites that can be accessed from this Website.
4. For purpose of the applicable Data Protection Laws, the Retailer is the "Data Controller" effective from the landing page. This means that Stapleton's determines the purposes for which, and the manner in which your Data is processed including how any contracted third party processing organisations that manage the processing of your Data on Stapleton's behalf.
5. In line with Contractual obligations the following Data may be collected, which could include any or all of the following Data, as provided from you:
In each case, these are performed in accordance with this Privacy Policy.
6. We collect Data in the following ways:
7. Stapleton's and its contracted third parties will collect your Data in a number of ways, inclusive but not exhaustive to:
In each case, in accordance with this Privacy Policy.
8. To the extent that you access the Website, we will collect your Data automatically, for example:
9. Any or all of the above Data may be required from time to time in order to provide you with the best possible service and experience when using this Website. Specifically, Data may be used for the following reasons:
In each case, in accordance with this Privacy Policy.
10. Data may be used for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the Right to Object in certain circumstances (see the section headed "Your rights" below).
11. For the delivery of direct marketing to you via any channel from the Retailer, whether via an opt-in or soft opt-in:
12. When you engage with this Website to receive our services, the legal basis for this processing is for the performance of a contract.
13. We may share your Data with the following groups of people for the following reasons:
14. We will use technical and organisational measures to safeguard your Data, for example:
15. Unless a longer retention period is required to or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.
16. You have the following rights in relation to your personal Data:
17. This Website may periodically provide links to other Websites. We have no control over such Websites and are not responsible for the content of these Websites. This Privacy Policy does not extend to your use of such Websites. You are advised to read the Privacy Policy and or notices of other Websites prior to using them.
18. The Retailer may expand or reduce its business and this may involve the transfer of control of all or part of Stapleton's Data provided by users will where it is relevant to any part of its business so transferred to the controlling party under the terms of this Privacy Policy.
19. This Website may place and access certain Cookies on your computer. Stapleton's use Cookies to improve your experience of using the Website and so improve the range of Tyre products. Stapleton's has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
| Type of Cookie | Purpose |
|---|---|
| Strictly necessary Cookies | These are Cookies that are required for the operation of our Website. They include, for example, Cookies that enable you to log into secure areas of our Website, use a shopping basket or make use of e-billing services. |
| Analytical/performance Cookies | They allow us to recognise and count the number of visitors and see how visitors move around our Website when they are using it. This helps us improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily. |
| Functionality Cookies | These are used to recognise you when you return to our Website. |
| Targeting Cookies | These Cookies record your visit to our Website, the pages you have visited and links you have followed. |
20. You can find a list of Cookies below.
21. You can elect to enable or disable Cookies in your internet browser. By default, most internet browsers accept some Cookies but this can be changed. For further information, please consult the help menu in your internet browser.
22. You can elect to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalised settings.
23. It is recommended that you ensure your internet browser is up to date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
24. For more information generally on Cookies, including how to disable then. Please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
25. You may not transfer any of your rights under this Privacy Policy to any other person.
26. If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.
27. Unless otherwise agreed, no delay or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
28. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
29. The Retailer reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following alterations.
The list of the cookies that we use can be viewed below. We have tried to ensure this is complete and up to date, but if you think that we have missed a Cookie or there is any discrepancy, please let us know by emailing: Group-Data-Protection@stapletons-tyres.co.uk
| Category | Name | Purpose |
|---|---|---|
| Strictly Necessary | CookieSettings | This cookie stores your browser settings for this website. |
|
Lookup Log BatchID __stripe_mid __stripe_sid BookingEngineNextStep |
These cookies are used throughout our site and are essential to use our booking systems, Centre locator and other features. | |
| Test | Our Customer Services team members have a test facility to assist customers who have booking problems. This cookie is used to record information during this testing process. | |
| Performance | SEOID | If you arrive at our website through a sponsored link or a link in one of our marketing emails we record in this cookie which link you clicked. |
| Third Party |
__utma __utmb __utmc __utmz |
Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Google Analytics sets or updates cookies only to collect data required for the reports. Visitors to this website are advised that it is their responsibility to review any third parties’ own cookie policies. |
Products and services (the ‘Products and Services’) are supplied by us subject to the following terms and conditions and it is important that you read these before contracting with us so that you understand your rights and obligations.
By placing an order ('Order') you will be entering into a legally binding contract with Eden Vauxhall Banbury (company registration number 3198046 ; VAT number 230667811), whose registered office address is ('Eden Vauxhall Banbury' 'We' 'Us', 'Our') for the supply the Products and Services.
a) e-mail at stapletons.banbury@edenmotorgroup.com
b) call Customer Service on 01295 755 400
c) write to us at: Eden Vauxhall Banbury, Beaumont Road, Banbury, , OX16 1RH
a) Acceptance of your Order will take place when We e-mail you to accept it, at which point a contract will come into existence between you and Us.
b) If We are unable to accept your Order, We will contact you via the information you provided when placing your order and will not charge you for the Products. This might be because the Product you have ordered is out of stock or because of unexpected limits on Our resources.
c) We retain the right to refuse to accept your Order solely at Our discretion. If there is concern that there is an attempt to place an Order dishonestly, fraudulently, by impersonating someone else or by attempting to use payment details which have been stolen, We will make additional checks and if appropriate involve external authorities.
The fitting of tyres or wheels to your vehicle will be subject to a visual inspection of your vehicle, wheels and tyres prior to the work starting. This ensures you have selected the correct tyre and wheel specifications for your vehicle.
a) Appointments can be rescheduled to an alternative date (subject to availability at the discretion of the Retailer) provided one clear working day is allowed between rescheduling and the original appointment (e.g. appointments for Thursday can be rescheduled up to midnight on Tuesday).
a) Website purchases of Products and Services may only be made by residents of, and/or individuals, located in the United Kingdom
b) All Services ordered or booked on the website are carried out at one of Our centres in the UK.
a) Products may vary slightly from their online pictures. The images of the Products on Our website are for illustrative purposes only. Although We have made every effort to display the colours accurately, your Product may vary slightly from those images.
b) Customers ordering tyres online for fitment, should verify the tyre size and specification currently fitted to their vehicle before placing their online order for tyres with Us. If incorrect tyres are ordered on Our website by you, We will assist you in sourcing the correct tyres and re-schedule the fitting appointment.
a) All Products supplied will correspond with any specification provided by Us and be of satisfactory quality and fit for purpose. We may, after the date of the contract, make reasonable changes to the specification of any Products or Services where that is required to ensure compliance with any applicable law or code of practice and/or where those changes do not result in any reduction to the standard, quality or performance of the Products or Services in question or otherwise place you at any disadvantage.
b) All Services will be performed by Us using all reasonable skill, care and diligence.
a) The price of the Products and/or Services is for retail customers only, inclusive of VAT and will be the pounds sterling price stated on your Order. Unless explicitly stated, the cost of fitting any Products purchased is included in the price.
b) Our website contains a large number of Products and Services and it is always possible that, despite Our best efforts, some of the Products and/or Services listed on this website are incorrectly priced. We verify the prices included in your Order to Us as part of Our processing procedures so that, where Products and/or Services are incorrectly priced We may, at Our discretion, either contact you for your instructions in relation to your Order or reject your Order and notify you of such rejection.
c) We reserve the right, before the relevant contract is formed in accordance with these terms and conditions, to change the price of the Products and Services.
d) We shall be entitled to adjust the price payable by you to reflect any changes which are made to the rate of VAT between the point of Order and the completion of the work.
a) All quotations are valid for 7 days from the date of issue, unless they include a specific promotional offer which has an earlier expiry date. The expiry date of promotional offers will be clearly marked.
b) Once Services have started you will be informed immediately of any additional work identified. A new printed quotation will be produced on request and additional work will only be carried out with your agreement.
a) For Products and Services ordered using Our website, payment will be taken when you place an Order. Alternatively where pay in store is available, you will be required to pay on completion of work
b) For additional work undertaken for online customers, payment in full is required on completion of the work and prior to removal of the vehicle.
a) All Products supplied remain Our property until paid for by you in full although this retention of ownership will not affect any claim which We may have against you for the payment of any overdue amount.
a) With the exception of warranty and service exchange parts, removed parts will be disposed by Us. Disposal will be in accordance with current environmental regulations and legislative requirements. A fee may be charged for this service.
a) If We suspend or delay the supply of any Products and/or the performance of any Services at your request or as a direct result of any breach by you of your obligations under this contract (for example, in the case of a mobile service, where you have failed to provide the correct address details, or you are not present at the address listed and at the time specified within the Order) then in addition to the original price payable by you, We reserve the right to charge you a reasonable additional amount to cover any unavoidable, or irrecoverable costs and/or expenses incurred by Us as a direct result of its suspension or delay in those circumstances.
a) Once any Products have been supplied you will become liable for any loss or damage to those Products unless such loss or damage was caused by Us.
a) We will not be liable for any damage to your vehicle which is caused as a direct result of structural defects or weaknesses unless that damage is caused as a direct result of a breach of Our obligations in this contract.
a) We accept full responsibility for any death or personal injury which may be caused: as a result of Our negligence; by any breach of its obligations under this contract; and/or as a result of any other act or omission on Our part and none of the limitations on Our liability set out in this contract will apply to claims for death or personal injury for which We are responsible.
a) If We breach any of Our obligations owed to you then We accept responsibility for any loss or damage which you may suffer as a direct result of Our breach and which was reasonably foreseeable on the date of the Order.
b) We do not though accept any responsibility for loss or damage which is not caused as a direct result of a breach by Us of Our obligations (including liability for any loss of earnings) or which was not reasonably foreseeable on the date of the Order.
c) We do not accept responsibility for any loss or damage to the extent that it is caused as a direct result of you breaching any of your obligations under this contract and/or due to circumstances beyond Our reasonable control.
a) We are under a legal duty to supply Products and Services that are in conformity with the contract. If you have a complaint and/or are not satisfied with the Products or Services you have been supplied with, please contact Our Customer Service department using the contact details provided above in clause 2.
b) If, having contacted Our Customer Service department you are still not satisfied with the Products or Services received from Us, please ask Our Customer Service department for details of the Alternative Dispute Resolution Scheme that We participate in.
a) If you suffer any loss or damage for which We are responsible then you must afford Us a reasonable opportunity to remedy the problem and you must take reasonable steps to minimise or avoid any loss or damage which you may suffer as a result of Our breach of contract.
b) We will not be responsible for any loss or damage if you fail to afford Us a reasonable opportunity to put it right and/or which could have been avoided or minimised by you taking reasonable steps which you failed to take.
a) You have the right to terminate your contract without reason and at no cost at any time before actual supply of the Products and/or performance of the Services and during a limited period following supply and/or performance - the cancellation terms are listed in clause 26 and set out full details of these rights and how you can exercise them.
b) If We fail to supply the Products and/or complete the performance of the Services by any dates agreed with you then, provided that the delay is not as a direct result of any breach by you of any of your obligations under this contract (such as you failing to allow Us access to your vehicle, in the case of a mobile service booking) and/or due to circumstances beyond Our reasonable control, you may request in writing that We complete all supply of Products and/or performance of Services within a further reasonable time period. If We then fail to complete all supply of Products and performance of Services within the reasonable time period specified by you, you will then have the option to terminate this contract due to Our breach.
a) Unless terminated earlier in accordance with its provisions, this contract will automatically terminate 12 months from the date of the online order being placed.
b) Any termination of this contract will not affect any claim, cause of action or liability which may have arisen before the date of termination.
a) Phone or email. Call customer services on using the details provided in Clause 2. Please provide your name, home address, details of the Order and, where available, your phone number and email address.
a) For Services: you can cancel this contract during a "cooling-off period" of up to 14 days after the day on which We accept your Order.
b) For Products: you can cancel this contract during a "cooling-off period" of up to 14 days after the day on which the Products have been supplied.
c) By entering into this contract, you agree that We can on your request start work before your cooling-off period ends in which case you may lose the right to cancel.
d) If you decide to cancel this contract after We have started the supply of Products and Services to you We reserve the right to charge you for any Products or Services supplied.
e) We will refund you the price you paid for the Products including any applicable costs (including but not limited to necessary delivery and handling costs), by the method you used for payment.
a) All trademarks, service marks, and trade names that appear on this website are proprietary of Eden Vauxhall Banbury, companies within its group, or other respective owners. Trademarks should not be copied without Our prior written permission.
a) Where you provide your personal data to Us or We otherwise process personal data about you in connection with these Terms and Conditions or the provision of Products or Services, We shall process your personal data in accordance with Our Privacy Policy. Our Privacy Policy is accessible here.
a) Only you and Us shall be entitled to enforce this contract. No third party shall be entitled to enforce any of the terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
a) If a court finds part of this contract illegal, the rest will still continue in force.
b) Each of the paragraphs of these terms operates separately.
c) If any court or relevant authority decides that any of the terms or paragraphs are unlawful, the remaining terms and paragraphs will remain in full force and effect.
a) We may assign or sub-contract some or all of Our rights and obligations under this contract from time to time but any such assignment or sub-contracting will only be in circumstances which do not prejudice your rights under this contract.
a) Other than in the limited circumstances detailed in these terms and conditions where We may make certain unilateral changes, any variation to these terms and conditions will only be valid if agreed between you and Us in writing.
a) These Terms and Conditions, together with any documents referred to or incorporated into it constitute the entire agreement between you and Us and supersede all prior communications and proposals.
a) These terms are governed by English law and you can bring legal proceedings in respect of the Products and Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products and Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products and Services in either the Northern Irish or the English courts.